EASY 100% SATISFACTION GUARANTEE
If you are not happy with your purchase for any reason, you may return it within 60 days for a full refund, less original shipping charges. If the return is due to an Old Farmer’s Store error, product defect, or shipping damage, then original shipping charges will also be refunded.
To notify us of your intent to return email email@example.com. After we receive your item back, we will issue a refund.
Send your return along with your ORDER ID# to the following address:
c/o Alternative Logistics
1 Chestnut St, Suite 222
Nashua, NH 03060
Packages ship via the United Parcel Service (UPS) and/or the United States Postal Service (USPS).
- Orders up to $69.99 = $6.95
- Orders of $70 or more = FREE*
* Contiguous US only. Your entire order must ship to the same address. Certain products excluded as noted in their descriptions.
Shipping Delays: Our warehouse and shipping carriers have been much slower than normal due to high pandemic-related online shopping. Expect 10-14 days for delivery.
Delivery time includes warehouse processing and shipping transit time. Delivery time is approximate and not guaranteed. Packages ship from Nashua, NH.
- Standard: 5-10 Business Days
- Free Standard: 5-10 Business Days
INTERNATIONAL SHIPPING (including Canada)
We do NOT accept orders for shipment outside the US. Try Amazon.com instead.
STORE POLICIES & INFORMATION
- Unfortunately, it is NOT possible to change the shipping address, adjust an order, or cancel an order after it is placed as processing and packing happens very quickly in many instances.
- Customers are solely responsible for wrong or incomplete shipping or email addresses.
- Customers have 45 days to report missing packages to possibly get a replacement or refund.
- Only 1 promo/coupon code may be used at a time.
- Promo codes cannot be used to buy gift certificates.
- Promo codes cannot be applied to previous orders.
- All products sold are while supplies last only.
- Pre-Orders: If an item is purchased on pre-order and you purchase other products, your order will NOT ship until it is complete unless you contact customer service or it is noted on the product page that other products purchased will ship right away.
- We do NOT ship to prisons.
- 2 weeks after purchase, you'll receive an email with a link inviting you to leave a product review. This is the only way to leave a review.
- Please tell other customers if the description was accurate and your impression of the item's quality.
- Off topic and inappropriate reviews will be deleted.