Order Checkout FAQ’s
How do Promo/Coupon codes work?
- Promo/Coupon codes can be entered into our shopping cart or during checkout.
- Only 1 Promo/Coupon code can be used per order.
- Club Offers/Subscriptions are exempt from Promo/Coupon code discounts.
- Gift Certificates are also exempt from Promo/Coupon code discounts.
- Within 7 days of purchase, you may retroactively apply an applicable Promo/Coupon code or sale discount by contacting us.
I placed an order and would like to make a change/cancel it. How can I do that?
- Unfortunately, it is NOT possible to change the shipping address or cancel after an order is placed as processing and packing happens quickly.
I had an item in my cart yesterday and didn’t check out. Now I see it has been removed and it’s not available. Why is it missing now?
- All items are sold while supplies last. If the item is missing from your cart, it is most likely out of stock.
Can I return an Old Farmer’s Almanac product that was purchased on Amazon or at one of your stores?
- We can only accept returns for items that were purchased on our website. You would need to contact the place you purchased the item from for return information.
Do you ship to Canada or outside the United States?
- We only ship to the United States.
If I order a Pre-Order Item with other merchandise, will my order still ship complete?
- If an item is purchased on pre-order and you purchase other products, your order will NOT ship until it is complete unless it is noted on the product page that it will or you contact customer service.
My item arrived damaged—whom do I contact?
- Please contact our Customer Service department here. Our Customer Service department operates Mon-Fri 9AM to 5PM Eastern Standard Time.
Do you pay for return shipments/what is the return policy?
- If you are not happy with your purchase for any reason, you may return it within 60 days for a full refund, less original shipping charges. You are also responsible for the cost of shipping an item back for return. If the return is due to an Old Farmer’s Store error, product defect, or shipping damage, then please contact our customer service department per above.
- Customers are solely responsible for wrong or incomplete shipping or email addresses.
For more information on Shipping, Returns and Policies, please click here.
Digital Product FAQ’s
How do I view my digital content I purchased?
- All digital products are available within minutes of purchase, usually instantly.
- Some of our digital products are PDF files that you download to your computer. Others digital products are links to special websites that will be emailed to you right after purchase. Please read the product's description to see what you will be receiving.
Club Offer FAQ’s
How much will the next club (renewal) cost?
- You will be charged the same amount as your original order. You will also be notified via email in July exactly what the renewal charge will be for the club you subscribe to. Your credit card that is on file will be charged in August and your materials will ship the end of August/beginning of September (barring any printing delays).
- Please make sure to log into your account before the renewal charge in August to make any changes to your card info or your Billing/Shipping address. After logging into your account, click on “View Subscriptions.” From here, you will see a list of the Clubs you are subscribed to. To the right of each club, click “View.” This will show your Shipping Address, Payment Method and Cancel Subscription for that club with an edit button to make any changes.
How do I cancel my subscription?
- You may cancel your subscription at any time by logging into your account from a personal computer (phone and tablets will NOT work) and clicking on “View Subscriptions.” From here, you will see a list of the Clubs you are subscribed to. To the right of the club you would like to cancel, click “View.” This will show your Shipping Address, Payment Method, and Cancel Subscription. Click on “Edit” next to Cancel Subscription and follow the prompts to cancel.
- You may also cancel by sending an email to firstname.lastname@example.org
Does the Club renew every August no matter when I bought it?
- Yes. For example, this is why the pricing for the Club is lower in May than it would be if you bought it in September.
Why do you offer an older Garden Guide with your Garden Club?
- The Garden Guide is not released until later in the calendar year and we ship the clubs 6 months before the guides are available in comparison to the other products. This is why the 2019 Club came with the 2018 Garden Guide and the 2020 Garden Club comes with the 2019 Garden Guide.
Does the Garden Planner come with the Garden Club?
- No. The Garden Planner is a separate product offered by The Old Farmer’s Almanac General Store. Follow this link for more info and a 7-Day Free Trial https://gardenplanner.almanac.com/
I didn’t receive my EXTRA Subscription in my shipment?
- EXTRA is a digital subscription that can only be viewed online so you will not receive anything in the mail. You will be emailed a link to access your digital content once your order ships.
Do I get a discount if I’m purchasing a Club with 2019 materials since it is so late in the year?
- The pricing on the site is reflective of a deeper discount as the year progresses.
Why am I being charged again if I purchased less than a year ago?
- All of our Clubs renew every August for shipment the end of August/Beginning of September.
Do I need to create an account to join a Club?
- Yes, you will need to create an account to be a member of a club. You may join multiple clubs with the same account.
Do you ship to Canada or outside the United States?
- No, we only ship to the United States at this time.
Why do I get emails to join your club if you do not ship to my country?
- Unfortunately, your email address can rarely tell us where you are located. If you would like to be removed from our emails, click on the unsubscribe button at the bottom of the email.
Can I give a Club Membership as a Gift?
- Because this is a subscription service, The Almanac Clubs are not meant or designed to be given as gifts at this time.