Order Checkout FAQ’s
Can I use more than 1 Promo/Coupon code at a time?
- Only 1 Promo/Coupon code can be used per order
Do you offer Veteran/Teacher Discounts or large quantity discounts?
- Please contact Customer Service at 1-877-717-8924 Mon-Fri 9AM to 6:30PM EDT for more information.
I placed an order and would like to make a change/cancel it. How can I do that?
- Unfortunately, it is NOT possible to change the shipping address or cancel after an order is placed as processing and packing happens quickly.
I had an item in my cart yesterday and didn’t check out. Now I see it has been removed and it’s not available. Why is it missing now?
- All items are sold while supplies last. If the item is missing from your cart, it is most likely out of stock.
Can I return an Old Farmer’s Almanac product that was purchased on Amazon or at one of your stores?
- We can only accept returns for items that were purchased on our website. You would need to contact the place you purchased the item from for return information.
Do you ship to Canada or outside the United States?
- We only ship to the United States.
If I order a Pre-Order Item with other merchandise, will my order still ship complete?
- If an item is purchased on pre-order and you purchase other products, your order will NOT ship until it is complete unless it is noted on the product page that it will or you contact customer service.
My item arrived damaged—whom do I contact?
- Please call our Customer Service department @ 1-877-717-8924 Mon-Fri 9AM to 6:30PM EDT or email Almanac@wolff-smg.com. Please have your order number and name of the item that was damaged available for faster assistance.
Do you pay for return shipments/what is the return policy?
- If you are not happy with your purchase for any reason, you may return it within 60 days for a full refund, less original shipping charges. You are also responsible for the cost of shipping an item back for return. If the return is due to an Old Farmer’s Store error, product defect, or shipping damage, then please contact our customer service department per above.
For more information on Shipping, Returns and Policies, please click here.
My Jefferson Rain Gauge Vial/Tube broke. Can I order a replacement or have one replaced for free?
- Glass rain gauge vials/tubes are not warranted or replaced when broken. To purchase a replacement component, please contact Weems & Plath® for assistance.
Please Note: The glass vial is not to be left out in freezing temperatures
What is the blend breakdown for your Alpaca Socks?
- 44% Alpaca, 44% Microfiber, 10% Nylon, 2% Lycra
Why is my Glass Sun Catcher not the same color as one of the pictures on the website?
- The glass sun catchers are made with recycled glass and therefore dependent on the glass that has been recycled to determine its color. As no two batches are exactly alike, we change the website description of the product to specify the color in stock as we receive new shipments.
Why did I receive my Weed Spinner in a separate box?
- If you ordered a Weed Spinner as well as other items, the Weed Spinner will ship separately due to the size of the product.
Does a drill come with the Weed Spinner? Where is the handle?
- No, the drill is not included. The Weed spinner is essentially a long sturdy drill bit to be used with your drill. Again, a drill is not included.
How do I view my digital content I purchased?
- You will be sent a separate email with a link to access your digital content.
- If you purchased the My Local Almanac, you will receive a separate email with a PDF file attachment that will have your 13 months of printable charts, beginning with the month you place your order.
I received an invoice in the mail for my annual subscription. Can I make a payment with you?
- To pay by phone using your credit card, please call 1-800-ALMANAC (800-256-2622). Note: You may also mail your invoice along with your payment using the reply envelope that was included with your shipment.
I received an email for my Almanac Club subscription. Whom do I contact?
- To request assistance with The Almanac Club, please visit https://club.almanac.com/
• You may also call 1-800-305-3870 or email AlmanacClub@wolff-smg.com